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How nx8 Handles Your Personal Information

Your account data and payment details — including transactions through bKash, Nagad, and Rocket — are handled with clear, defined rules. This policy covers what we collect, why we collect it, how long we keep it, and how you can request changes or deletion.

Account data protectedbKash, Nagad, Rocket records coveredYour rights clearly statedBangladesh-region scope
nx8 How nx8 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how a specific piece of information is used, our support team handles these requests directly. You can reach us through live chat in the lobby, by email, or through the account help section. Response times vary, but data-related requests are treated as priority. Players in Dhaka and Chattogram use the same contact paths — there is no separate regional queue.

Live Chat Open the lobby on any device and start a live chat session. Data requests submitted here are logged and escalated to our privacy team within one working day.
Email Support Send your data request by email with your registered account details. We confirm receipt and provide a timeline before acting on any change or deletion.
Account Help Section The account settings area has a direct link to submit data access or correction requests without needing to contact support separately.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

nx8 applies consistent data handling practices across all account types. Cookies track session state and basic analytics — you can manage non-essential cookies through your browser settings. Account security uses OTP verification on login and on sensitive changes like withdrawal wallet updates. We do not retain data beyond what is necessary for account operation and legal compliance.

Cookies and Session Data We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. Non-essential cookies can be disabled in your browser without affecting account access.
Account Security Login and wallet changes require OTP confirmation sent to your registered contact. This applies whether you are updating a bKash number or changing account credentials.
Data Retention Personal data is kept while your account is active. After account closure, we retain only what local law requires, then delete the rest on a defined schedule.
Your Rights You can request a copy of your data, ask us to correct inaccuracies, or request deletion. Submit requests through live chat or email and we will confirm the outcome in writing.

Questions About Your Privacy Rights

These are the questions we hear most often about data, account records, and privacy rights on nx8. If your question is not here, reach out through live chat or the account help section.

We collect your name, contact details, date of birth, and the wallet identifiers for bKash, Nagad, or Rocket. Device and session data is also collected to protect your account from unauthorized access.

Yes. Submit a data access request through live chat or email with your registered account details. We will provide a summary of what we hold and how it is used.

Payment records — including bKash, Nagad, and Rocket transactions — are kept for as long as your account is active plus any period required by applicable law after closure.

We share data only with payment processors and identity verification providers under strict contractual limits, and with regulators where local law requires it. We do not sell personal data.

Contact us through live chat or email with your account details and a deletion request. We will confirm what can be deleted immediately and what must be retained under legal obligations.

After closure, we retain only the data required by applicable law for the defined period, then delete the rest. You will receive confirmation when deletion is complete.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.